GUARANTEE  &  RETURN POLICY

PRINTED DIRECTORIES:  All our printed directories are unconditionally guaranteed. If any of our printed directories fail in any way to live up to your expectations, you may return the directory within 30 days of invoice date for a full refund. Please call our order desk at 1 (800) 818-0140 for a return authorization number.

CD-ROM DIRECTORIES:  Defective CD-Roms may be exchanged for the same title only. Non-defective software (CD-Roms) are not returnable.

COMBINATION PRINTED & CD-ROM DIRECTORIES:   Any printed directory may be returned within 30 days for a refund. Defective CD-Roms may be returned for same title replacement only. Non-defective CD-Roms are not returnable. When a combination printed & CD-Rom directory has been purchased, only the printed version may be returned for refund. In such cases the refund will amount to the total invoice amount less the price of the individual CD-Rom(s) had they been purchased separately.

MAILING LISTS:  Each of our mailing lists carry a 100% delivery guarantee. Each return received back from the post office is subject to a refund of US$0.50 (50 cents US), provided such returns are submitted to our office within six (6) months of invoice date. A written guarantee is enclosed with each shipment.